Refund policy

Thank you for shopping at Vital Living. We want you to be fully satisfied with your purchase. Please read our refund policy carefully.

1.1 Eligibility for Returns

You may request a return or refund within 7-10 calendar days of receiving your order if:

  • The item arrived damaged or defective
  • You received the wrong item
  • The item is significantly different from its description

To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

1.2 Non-Returnable Items

Due to the nature of dropshipping and supplier restrictions, the following are generally not eligible for return:

  • Items marked as "Final Sale" or "Non-Returnable"
  • Personal care, hygiene, or intimate items
  • Custom or personalized products
  • Items returned without original packaging or tags
  • Change-of-mind requests after 12 days.

1.3 How to Request a Refund

  1. Contact us at contact.vitalliving@gmail.com within 7-10 days of delivery, including your order number and photos of the item (if damaged/defective).
  2. Our team will review your request within [2–3] business days.
  3. If approved, you will receive instructions on how to proceed (return shipping, if applicable, or direct refund).

1.4 Refund Processing

  • Once approved, refunds are processed to your original payment method within [5–10] business days, depending on your bank/payment provider.
  • Shipping charges are non-refundable, unless the return is due to our error (wrong or defective item).
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as applicable.

1.5 Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with clear photos/videos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

1.6 Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has been processed and shipped by our supplier, it can no longer be cancelled, but you may still be eligible for a return under this policy.

1.7 Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank, as processing times vary.
  4. If you've done this and still haven't received your refund, contact us at contact.vitalliving@gmail.com