Shipping policy

Last updated: 12 July 2026

4.1 Order Processing Time

All orders are processed within [1–3] business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

4.2 Shipping Destinations

We currently ship to customers within the United Arab Emirates.

4.3 Shipping Rates & Delivery Times

As a dropshipping store, your order may be fulfilled by one of our partner suppliers — Zambeel, Arabia Dropship, or Wavwbytewrite — depending on the product purchased. Estimated delivery times:

Shipping fees are calculated at checkout based on your location and order size.

4.4 Order Tracking

Once your order ships, you will receive a confirmation email/SMS with a tracking number and link, where available. Please allow 24–48 hours for tracking information to update.

4.5 Multiple Items / Split Shipments

If your order contains items from different suppliers, they may arrive in separate packages at different times. You will be notified if this applies to your order.

4.6 Delays

While we strive to meet estimated delivery windows, delays may occur due to customs processing, high order volume, weather, or courier issues. We appreciate your patience and will keep you informed of any significant delays.

4.7 Cash on Delivery (COD)

COD is available for orders within the UAE, subject to a maximum order value of [AED 18]. A COD verification call/SMS may be required before dispatch.

4.8 Customs & Import Duties

For orders shipped from outside the UAE, any applicable customs duties, taxes, or import fees are the responsibility of the customer and are not included in the item price or shipping cost.

4.9 Incorrect Address

Please double-check your shipping address at checkout. [Store Name] is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

4.10 Lost or Missing Packages

If your tracking shows delivered but you have not received your package, please contact us at contact.vitalliving@gmail.com within 48 hours so we can investigate with the courier/supplier.

4.11 Contact Us

For any shipping-related questions, reach out to: Vital Living Email: contact.vitalliving@gmail.com